I have tried what i think is the reset switch but there is nothing to press? Dont think it has popped out? I have swithed off the electricity but to no avail. I can hear the fhe fan working but need to ignite pilot. Could something else be the problem and is it normal for pilot to just go out?

lisa, March 2011

You do not say the model of your boiler...

On my Potterton boiler (Profile 100e) when there's a call for heat first the fan runs and an air pressure switch senses that it's running OK - then and only then does the pilot flame come on.

You may have a bad case seal - a bad fan - a bad pressure switch a bad control board or a bad pilot flame gas valve.

A Gas Safe engineer should be able to solve the problem very quickly - be wary of him if he reports more than one failing component - sometimes they guess at your expense until they get it right - you will be paying for his expertise and accuracy in diagnosis. If he reports two bad parts ask him to prove it....

I am not a boiler engineer and am not qualified to give an accurate opinion here - I may be entirely wrong.

Call an engineer...

Peccavi, March 2011