sounds as though one of the retaining springs may be broken on top of the drum..... if you remove the top of the machine, you should see the drum under a huge block of concrete..... on either side of this there should be a spring attached between either side of the concrete block to either side of the machine..... hope this helps
Firefox, December 2004
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I can answer this question...
basket off balace during wash and spin cycles very noisy how can i stop thi?