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My box is now on but unresponsive?

Having had the faults as described below (the red light flickered when on) I have now switched the box on but it has frozen. Having spent 2 x half hour sessions on the phone to Sky it is still not fixed have tried the select button and the left and right button but nothing happens.

Can anyone please help
Bren, March 2011
link Click here to see other fixes for Sky.