Sadly thats pretty common:( If you used a laser pointer temperature gun available from harbor freight 40 bucks you will likely find a cooler area on the roller. Those heater lamps dont necessarily put out the same temp all along their length. If you use the heat gun you can sometimes flip a heater lamp to improve things. In addition theres a screw on each top rollers end that sets roller pressure, sometimes you can increase the pressure a 1/2 turn to improve sealing on one end. Take a look at the wires and screws connecting the power lines to the lamp, if they get toasted looking it can cause poor heating... Hope this helps, bob
bob haller service and sales pittsburgh pa, April 2011