My BT radio phones have a hissing crackling noise which is extremely annoying when I get overseas calls mainly. Is this maybe duw to lack of signal?? If so how can this be remedied? Do I need to replace the phones? They are still under guarantee.

LIV, April 2011

Try a hardwire phone in the master socket first and use that for a while as you may have a line fault, dial 1470 17070 and listen to the options and look for quiet line test. Also use the net for a BT line test, if your hope is fed by a dropwire (a wire from pole to your home) they pack up so easy.

Is your phone a DECT phone ? as analogue can suffer from all kinds of interference.

O yes.... This noise more likely to be the line but is it worse after rain ? Would show earth fault, a battery fault your line in contact with another in cable outside, a rectified loop could even be a phone problem also other things cause the loop so disconnect all extensions and test only from the master socket. HR fault (high resistance) a wire is about to snap! main conductor outside has gone thin.

John (ex BT, Highways, ADSL, Mega stream, PSTN, ISDN, May 2011