Sunbeam T20 B: Have used it for several years. Now when the bread is placed in the slot the rack will not descend. (The bread is not oversize.) This problem used to occur occasionally, but now is constant condition. We've cleaned toaster out completely and check cord.

Penny Tennison, April 2011

When the rack is lowered it connects a circuit. Inside there are 2 contacts which can be blackened. These contacts can be cleaned with fine abrasive paper. The cicuit will be energised and the rack will stay down 'magnetticaly!

kEith IN CORNWALL, May 2011