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how to fix hotpoint ff187m ultima fridge/freezer?

Hi,
Does anyone know what would cause the fridge to stay at zero degrees even though i have set it to temperatures above that? and also how to sort it out?

many thanks.
batch, April 2011
hi anyone know why my fridge is warm when the temp on digital thermostat says 2 degrees?

hayley, July 2012
link Click here to see other fixes for Hotpoint.