Our sky+ hd box is stuck on standby. It was working ok when we went out,there was a storm and when we got back, sky box stuck. We are 2 weeks out of warranty and sky want £100 to send engineer and years warranty. Any ideas please.

Pam, May 2011

try turning it off at the plug switch for three mins then back on and wait up to twenty mins or so.press the sky button then tv guide...if this does not work try Remove your viewing card, unplug from the mains socket and leave 1 minute. Plug your Sky box back in and leave it in standby for another minute. Press the "sky" button on your remote and allow the system to come back on then switch to a sky channel (sky 1 on 106 works fine) and wait for this system to prompt you to insert your viewing card. Put your card back in and your system will now work fine (until the next time!!!!)

paul, May 2011