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How do I fix my Ford 6000CD audio system?

Ford 6000CD keeps switching to and from 'phone' intermittently. This cuts all sound. What's causing it and how do I fix it? This fitted to a Focus 1.6 2009. Have checked the user manual and it doesn't even mention a phone system.
Graham Patrick, August 2011
link Click here to see other fixes for Ford 6000CD.