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How can I fix my sewing machine Brother XL 6452?

I need help with the needle holder on my machine. It keeps popping off every once in a while in the middle of sewing. I tightened the screw and it seems to hold for a while but once it comes to a thicker fabric it pops right off. This is very frustrating! Could it be that the screww that holds it on needs to be replaced and if so where can I find one of those?
aesha Muttaqi, August 2011
Only from Brother or a Brother dealer

ken, August 2011
link Click here to see other fixes for Brother.