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Bluetooth?

My daugther recently purchased a used truck that has a bluetooh hands free hookup installed through her stereo, everytime she starts the truck it says it fails to connect to bluetooth device. we have tried to connect to her phone and it says it finds it, but when we enter the standard code of 4 zeros, it says its not right, anyone know how to reset the code?? or any other advice?
Wendy, August 2011