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After a paper jam on a Samsung ER-290,?

the till roll has no friction, it will pull and push back and forth, so will not fed as prices are entered. All gears seem to be functioning ok. The metal plate above the till feed does seem a bit out of shape after ham fisted work by the person who cleared the jam. Any suggestions please?
Paul., September 2011
They have probably broken a gear or forced the timing out. Common when force is used.

Registerman, September 2011
link Click here to see other fixes for Samsung.