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Garmin nuvi 1490 When i receive calls it does not tell me who it is?

When a call arrives the system should tell me the no and who is calling if the no and name is in the phone book, it does not. ( bluetooth is activated ) Any ideas as to why this is happening and what i can do to rectify this problem???
Dave W Garmin, September 2011
link Click here to see other fixes for Garmin.