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How can I unscrew my duel flush toilet to get into the cistern?

I have an Ideal Standard dual flush toilet, and it is overflowing back into the toilet. I have taken both the plastic dual flushes out, but I can't unscew the shiny peice to get into the cistern. PLEASE HELP
littlejane, September 2011
link Click here to see other fixes for Ideal Standard Concept.