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Optiflame Effect not working?

The optiflame effect on our Dimplex Danesbury MK11 fire has stopped moving as if the air which should move it is not coming through,therefore, no flame effect. The fire is working perfectly otherwise,convector heating, lights etc. Can you help.
Anne Peebles, October 2011
How to change the bayonet holder in my dimples tango electric free standing fire

Pauline James, December 2016
link Click here to see other fixes for Dimplex Danesbury MK11.