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Heat surge turns on cuts off?

HELP. I've read the heat surge questions. Going to check out the fuse but don't believe that is my issue. My heat surge will turn on. The fan turns it heats up. Then seems to trip itself off after about a minute of running. To never turn back on again. The reset button is totally useless. You can press it in but it does nothing.
Does anyone know how to fix this?
Gloria, October 2011
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