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my lg washer/dryer drum only turns anti clockwise in wash cycle?

I have just had an enginneer out to fix my washer (lg f1403rd, one year old) but it still has the same fault.
when in the wash cycle the drum only turns anti clockwise, the drum only rocks when trying to turn clockwise and it makes a rumbling noise. any help please
ted, November 2011
hi, I had an exact same issue. Did you manage to find out what the fault was?

wayne, October 2012
how does it perform on the dryer cycle?

mech monster, November 2011
link Click here to see other fixes for LG.