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nsm prestige es160 jukebox record lift arm is stuck in up position?

nsm prestige es160 jukebox record lift arm is stuck in up position. Will not go down.
rptpattern, November 2011
If your NSM lift arm is stuck up, then the carriage probably needs a full service, Juke Box Services in Twickenham (UK) will strip it right down and re-assemble it again and set all the adjustments on it correctly. Our phone number is 020 8288 1700.

Juke Box Services, January 2012
mechanical failure.

jive bunny, November 2011
link Click here to see other fixes for Prestige.