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how can I rebalance a bison bede stairlift cog?

Have a Bison Bede 50 dc stairlift. I am told by an engineer that the cog / gear train needs to be rebalanced. The display shows the letter E. The lift was moved to lay a staircarpet. Was working perfectly - now it won't.
Steve R, January 2012
link Click here to see other fixes for Bison Bede 50.