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Radiator s are not heating?

My "Lervia" oil filled hear :Mdel No. OH-GF-9-20 is two and ahalf year old. Suddenly it stopped heating the radiators, though the fan is working. It has PTC heatig element with fan:400w
Power consumtion:2400w
Output settings:3(800w/1200w/2000w)
Please advise me, how can I put it right to heating working. If I have to replace the heating element, where can I buy it from? I will be ever so greatful

Thank you
J Parmar
Mr Jagubhai Parmar, January 2012