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Sorry the make is dimplex model FC2009Ti?

The reset button is stuck how do I open the clock part to release the reset button
Shivers, January 2022
This might be the best place to start

https://www.dimplex.co.uk/support

I think the fill model code is OFC2009TI

ggdchhy, January 2022
link Click here to see other fixes for Dimplex.