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hotpoint wont take water in?

I have a hotpoint washing machine tvn560,when pressing the start buttun i dont hear the pump taking water in and its just quiet.
mike cupes, January 2012
No pump to take water in, water pressure alone, water valve on back, where hose connects, turn off water to m/c, disconnect hose from back check the filter in there. if clear, reconnect, listen for the water valve opening, water goes to top of soap dispenser. if not faulty valve wiring or control, test meter on valve 1st, it is a solenoid coil, if open cct. replace, if ok check wiring. etc etc

SD, January 2012
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