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How do I fix my Sylvania SMPK 4083 MP3 player?

I have 2 Sylvania MP3 plays model SMPK 4083, one works fine the other will not turn on or charge. When I plug it into my computer I receive the following message "USB Device is not recognized" and was once prompted to search for supporting software, but none was found on my computer.
Mardith, April 2012
I hace tthe same problem

matuidi, May 2014
link Click here to see other fixes for Sylvania SMPK 4083.