don`t file anything!
the sash has dropped on the hinges. the sash is secured to the hinges with screws that go through SLOTS and a screw that goes through a HOLE.
remove the screw thats in the HOLE and loosen the screws that go through the SLOTS.
the sash can now be moved to the desired height.
tighten back up. do one side at a time.
ian, August 2012