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How do I make my Royal PX110MX work in the forward position?

My Shredder stopped working last year (one year after purchase). It makes a lot of noise when paper is placed in it, but it does not pull the paper in. The reverse works fine. The CD/Credit Card cutter NEVER worked. What can I do to make it move forward and crosscut again?
Pearl, May 2012
link Click here to see other fixes for Royal PX110MX.