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why does my clock strike 36 at the eleventh hour?

Why does my napoleon hat mantel piece clock strike 36 times every time it reaches the eleventh hour?
Rev, June 2012
Your strike train is not locking properly. The movement needs to be pulled from the case and the strike regulator mechanism needs to be checked. There can be a dozen different reason that it is not locking when it should.

Stevens Clocks, July 2012