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amstrad e-mailer requires resetting to send/receive calls?

Apparently the facility to allow e-mailers to receive/send calls was done on line with a 'patch' befo
re amstrad sold out to Sky BSb.
how does one access this facility?
Not only user to experience this problem since yesterday on 6th August.
BT no help
edwardjhaggerty, August 2012
link Click here to see other fixes for Amstrad.