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RE: Purity CC WC suite - Cistern with dual flush valve CP button?

Purity CC cistern

For some months previously:
After flushing, water seeped slowly into the toilet bowl for a while. Afer a while, the water would stop seeping into the bowl, and the cistern flushed as normal.

Now:
More water is seeping into the toilet bowl and this is continuously; which is probably why the cistern does not fill so it is not possible to flush the toilet.

Could you please if possible diagnose what the problem might be; and please point us to:
a) which spare part we should buy (we feel we should change the entire black metal & plastic inside fitting of the cistern)

b) a video showing how this can be replaced

c) any plumbers in our area (Richmond TW10) with ideal Standard expertise.
Richmond resident, August 2012
link Click here to see other fixes for Ideal Standard Purity CC.