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no sound and sign of speakers on screen are crossed on my sony tv kv29-f3u?

my sony tv model number kv29-f3u does not produce sound and the speaker sign on the screen are marked x meaning sound is locked ,what can be the problem please? can someone assist me.
gc, September 2012
the sound has been muted,check your instruc .book

mm, September 2012
link Click here to see other fixes for Sony.