Be more descriptive – the more relevant detail you give, the better the chance you have of getting an answer.
E.g.
What model is the TV?
Is the picture you are describing being displayed from the TV's own tuner or an external source?
If it is an external source how is that connected?
What is the aspect ratio you have set the TV to?
What is the aspect ratio of the external source?
Is it for all programmes?
What does your TV manual recommend?
NS, October 2012