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tried all the re-sets and my controller still wont work?

my new controller wont work with my sky+ box the 60 second re-set wont work and all the other re-sets dont work . this is a new controller my old one still works i just wanted a new one but no matter what i try it wont work . help please
Gavin Alford, December 2012
my friend has tried it on his sky box and it works fine? and as i said its not my box as my controller works on my sky box and his ?

Gavin Alford, December 2012
Take it back for refund.

Terry, December 2012