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Unless the button is not pushed strongly, the grohe cistern won t flush?

There are no details of what model number it is, but it won t flush unless the button is positively pushed. I ve taken the top of the cistern off and as I only recognise the standard cock and ball system anyway, there seems nothing actually broken or out of place. The transparent tube that goes from the button onto a rubber grommet seems sound. I m not a great DIYer, so simple term,clear help would be appreciated...please?
Clive, January 2013
link Click here to see other fixes for Grohe.