Hi my panel on the front door of the freezer unit is showing the temp in the freezer as 12 degrees and the fridge temp as 10 degrees and when i press the power freeze and power cool buttons it does not cool down but I can hear the motor running if I press the temp button for the freezer it will display -20degrees for a short while and then go back to 12 degrees I have removed ice in the fridge compartment and defrosted the unit completely but this does not fix the problem I would be grateful if you could give me some advice on this problem.

Gary Chisholm, April 2013