Hi there, we have a Servis fridge-freezer model number M7684S-A. We've just moved into the house, and the appliance came with the house, however we don't know when it was purchased/history etc. The freezer works normally however the fridge just doesn't seem to be cooling properly. We've looked on various forums, and the first advice seems to be check for air flow at openings, however we cannot find openings in the fridge for the air flow. There is a low humming noise coming from the freezer/fridge when turned on, but it doesn't sound loud enough to be a fan. We've taken the grill off the back, and there wasn't any dust there. We checked the plastic tube coming out the back of the fridge behind the grill, and that was clear/empty (no water/no ice blockages). We have taken a look at the thermostat in the fridge, but there's nothing immediately obvious there. The drainage hole in the fridge is clear. In the freezer compartment, all we could find was a removable section at the back with pipes behind it, but there didn't seem any issues there... Any guidance?? Many thanks!!

Caroline, June 2013

A fridge/freezer, usually has one compressor motor in the back, Not always, so as freezer is working, so should fridge, But if auto defrost, could be defrost heater stuck on, but you say a hum, that could be a motor trying to turn but unable to, In the fridge side, in the back of the compartment, look for vents, look for round plastic plugs, which would cover the screws remove the panel, and check there, that is where your problem will be. Look in back of unit, only one motor unit, it will be something like as above. repost if more help needed

SD, June 2013