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E1 message will not go away after pressing 'clear'?

We have a Samsung ER 4615 and it has come up with a E1 message when we try and do the X and Z subtotals - pressing the clear button does not solve the problem
Debbie, July 2013
Does it work normally in REG mode when making sales? What are you pressing in X/Z mode to print the report?

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For those who have asked for a Samsung ER-4615 manual, one of the users has it here:

http://the-checkout-tech.com/manuals/cashregisters/Samsung_ER-4615_operating_programming_manual.html

Registerman, July 2013
link Click here to see other fixes for Samsung.