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How can I correct the "Error" code displayed on my Sony 6CD?

I have a 2005 (55 plate) Ford Mondeo TDCi, Ghia with a Sony Radio/CD:-
Unit Type SOCD 6N, Serial No. Moo6324.
The radio seems fine but the CD will not operate with the screen displaying "Error". I cannot load or unload the 6 CD's.
The FordService Audio Guide handbook for this fault message advises visiting "Ford Main Dealership".
Can anyone offer any help or guidance? Thanks
Steve, September 2013
link Click here to see other fixes for Ford Mondeo.