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How to repair my singer futura 250. ?

I sent the embroidery unit to be repaired and the service tech said my machine must not be working correctly. Could it be in the software? Is there a way for me to fix this myself?
Lynn Ivins, September 2013
how can I replace or put on the belt that winds the bobbin.
the motor works fine but will not wind

Julianne Charlebois, November 2015
there is a site where you can download software for this machine but i am having trouble finding it again,not so easy to determine without knowing exaxtly what problem is.will google some more and try find site for you

johan, September 2013
link Click here to see other fixes for Singer.