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how to fix softener not going into machine during cycle?

Bosch classixx6 express 1400
When the fabric softener is added at beginning of the cycle it still remains at the end of the cycle.it is not emptying when called for
dave w, November 2013
remove the soap draw and look up at holes above conditioner compartment.are they blocked with black gunk?

CK, November 2013
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