I had to write a formal complaint into Vokera Customer Relations WITH no name OR PHONE NUMBER OR EMAIL ADDRESS once more I have been promised that an engineer would call as dated NO CHANCE seems they only have 2 engineers one is off sick???? the other has a full order book at 10-55 am I got a Call from Clair who tried to patronise me she has stated Neill will come out on the 6/12/13 morning for this duff company includes 1 pm after noon am sick off this naff company DO NOT HAVE VOKERA INSTALLED

Marie Penman, December 2013

which model vokera boiler do you have?

how long have you had the boiler?

what fault[s] are you having with the boiler?

is this a recurring fault?

[presumably boiler is under manufacturers warranty]

Q, December 2013