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cumbria sairlift stop travel while pressing the chair buttons?

Cumbria straight stairlift
Wheni press the chair buttons to go up the chair travels for one foot and stops to continue I have to press the wall mounted buttons for the chair to travel for up to a further two feet then it will be ok to continue with the chair buttons any help
george, December 2013
link Click here to see other fixes for Cumbria.