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Sky remote +hd?

My sky remote has stopped working I have tried evey thing now led light lights up when pressing channel button eg + - and number buttons but still nothing please help am going mad trying different methods to add this is a brand new remote that I have had for about a month now !
Chris, January 2014
my select button had to be pushed hard for a few seconds, phoned sky the upgraded my box reset remote controll and finaly reset and wiped my box STILL DIDNT WORK they wanted to charge me for an engineer i said no. And was annoyed so i then

took the batteries out of the remote undo the screw put the batteries back in, seperate the remote casing ( i used a knife longways along the join and teased open. keep the circuit board in the underside of the remote lift of the top and the numbers wipe all the grease /Flux of off the circuit board and the back of the buttons i used a tea towel ( wife shouted at me lol ) lay the buttons back on it will line up with the contour of the circuit board and carefuly put the top of the remote on ensuring not trap any buttons on pinch the edges closed put the screw back in press the sky button and bobs ya uncle saved me money

woody, December 2014