HELLO:

I HAVE AN OLDER DVD PLAYER, BUT STILL IN GREAT SHAPE. SINCE MY SON GOT A HOLD OF IT, MY DVD DOOR WILL NOT OPEN. I HAVE A SONY DVD/CD/VIDEO CD PLAYER. MODEL # DVP-S330. IT FLASHES AN ERROR MESSAGE: C 31 00 ON THE DVD PLAYER AND ON MY TV SCREEN. IF ANYONE KNOWS OUT THERE HOW TO RESOLVE THIS PROBLEM, IT WOULD BE VERY MUCH APPRECIATED. THANK YOU AND HAVE A NICE DAY. :)

KIM BERRY, November 2006

Hello Kim,
1. possibilities are: a foreign object is probably in the opening of the doors path. ( you might have to open the player to see this)
2. Gears for the door are either damaged/broken (since they are made from plastic) or mis-aligned. Sometimes when DVD/CD players are forcefully pushed in/open it tends to make things abruptly operate.
3. Try recycling your power by unplugging it from you power source and waiting about a minute or two before plugging it back in.
Hope this helps you.
Have a nice day as well.

Tony, December 2006