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My washing machine isn't picking up the detergent properly. Help!?

Integrated APM 8512 machine.. Most of the detergent stays in the soap dispenser drawer. I have taken the drawer out and washed & dried it but still no joy. The machine still goes through the programme and some cleaning is done
Mary Guy, April 2014
We were having the same problem because of the water, I think there is some problem with the heating element.

annanewel, April 2014