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Sherbourn large Richmond chair riser recliner dual motor?

Hi I have a sherbourne riser recliner dual motor chair but foot stool won't come up everything else works just footstool not working. It a Richmond large dual motor electric recliner about 8 years old,motor serial no 19946wp product 757(or)palx BG/U. MM0010 .19947PW
Brenda ROGERS, June 2014