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twharfedale television model wh-tv/dvd21pfj?

the television has no sound and it display word factory and operational buttons are disabled
thompson, August 2014
The best answer i can give you is to do a hard reset.
First unplug your tv then hold power button for 60 seconds.Let tv sit for 10 minutes then plug in and turn on. Good Luck

flyatyou66, August 2014