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My new home memory craft 6000 will not draw the bobbin thread up?

The top thread gets stuck on the hook that is housed around the bobbin. Any way to fix that?
Becky in Montana, March 2015
it could be a nick on the bobbincase that prevent thread from releasing around bobbin case.only way to replace bobbincase or take some fine emery paper to smooth bobbincase

johan, March 2015