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Hand set has no dial tone?

Hand set rings but has no dial tone
Dave Catherall, November 2016
You do not say the make or model - but no matter...

People here can only guess - it's either a fault with the line and the provider's equipment or with the Fax machine itself.

You might consider unplugging the fax machine and plugging in a known good phone - as a diagnostic.

Good Luck..., November 2016