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How can I fix the blue tooth volume on my Hitachi site radio?

I recently bought the new Hitachi site radio feom screw fix. Grwat radio, but when I connect my phone to it via bluetooth, I cam barely hear anything. It has only jiat started doing this, before it was fine I could hear the music on volume 10 no problem but now I turn it up to max and it sounds like its on volume 3. Any suggestions on how to fix this? Would I need to reset the radio, if so, how? Or is there another solution?
Any help would be appreciated
Tom, November 2016
"I recently bought"

OK, so its still under warranty. Return for a replacement.

XXX, November 2016
link Click here to see other fixes for Hitachi.