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Fixing?

I bought an electric fire Dimplex Kansas a year ago and the fire glow will not come on. The bulbs are meant to be life long lasting. The fan heat still works. Help please. Doesn't look the same without a glow in the evenings.
Concerned, January 2017
Why not check the bulbs?

http://www.dimplex.co.uk/assets/kb/product_info/0/How_To_Change_A_Light_Bulb_In_Your_Fire.pdf

https://www.youtube.com/watch?v=bYGaPZ3kExE

XXX, January 2017
link Click here to see other fixes for Dimplex.