Sharon. We will help but only if you do.
Post again but this time give us the make and model of your machine and a clear, concise description of the symptoms, working on the assumption that, although you know what you are talking about, we have absolutely no idea
Before you do post, take a moment to read your original question out loud, reading it EXACTLY as you have written it - including the punctuation you set down, and not the punctuation in your head. You will then understand when we ask that, whe you re-post, you do so in English, using sentences and punctuation.
xxx, February 2017